Deliveries for residents are accepted at Castle Court Caretaker's office if there is enough space within the parcel cupboard at the office.
Castle Court Freehold Limited does not accept any liability for any deliveries held in the parcel cupboard at the office.
Some deliveries may be too big to fit between the shelves of the parcel cupboard, or the cupboard may already be full of uncollected parcels for other residents.
The caretaking & security staff are not allowed to store deliveries on the office floor, or anywhere at Castle Court other than in the designated parcel cupboard, as this would contravene Health & Safety procedures, obstruct access routes etc, and would also risk damage to residents' deliveries.
Castle Court Freehold Limited does not accept any liability for any inconvenience caused by its policy of not allowing deliveries to be stored on the office floor.
Deliveries of items that won't fit into the parcel cupboard can be made directly to individual flats, if residents leave keys at the office (to be stored in secure key cabinet) and sign for permission for the Caretaker / Security Guard to accompany a delivery person to the flat and unlock the flat so that the delivery person can then place the item into the hallway of the flat.
Delivery directly to individual flats also depends on delivery people being willing to take the item to the flat rather than only being willing to leave the item at the office if they are in a hurry to get to their next job, or are unwilling to climb stairs etc.
Castle Court Freehold Limited does not accept any liability for any inconvenience caused by deliveries
not getting as far as individual flats, but being returned to depots etc.
If a delivery is urgent, residents may find it more convenient to ask the delivery company to take the item to their flat at a time when they can be at the flat to deal with the delivery personally.